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Veranstaltung

Prozessinnovation in Dienstleistungsunternehmen

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Grunddaten

Veranstaltungsart Seminar/Online SWS 4.00
Veranstaltungsnummer 54511 Semester SS 2021
Sprache Deutsch Studienjahr
Hyperlink Stud.IP Lehrveranstaltung nicht mit Stud.IP synchronisiert

Belegung über StudIP

Es gibt keine Informationen zu einem Belegungsverfahren.

Module

3551080 Prozessinnovation in Dienstleistungsunternehmen

Termine Gruppe: [unbenannt] iCalendar Export für Outlook

  Tag Zeit Rhythmus Dauer Raum Raum-
plan
Lehrperson Status Bemerkung fällt aus am Max. Teilnehmer/-innen
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Mo. 13:00 bis 17:00 woch 12.04.2021 bis 17.07.2021  Onlineveranstaltung - Onlineveranstaltung Raumplan Leyer findet statt    
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Mo. 13:00 bis 17:00 Einzel am 05.07.2021 Ulmenstr. 69 - SR 025, Ulmenstr. 69, Haus 1 Raumplan   findet statt    
Gruppe [unbenannt]:
 

Verantwortliche Person

Verantwortliche Person Zuständigkeit
Prof. Dr. rer. pol. Michael Leyer verantwortlich

Studiengänge

Studiengang/Abschluss/Prüfungsversion Semester Teilnahmeart
Dienstleistungsmanagement, Master (2020) 1. - 3. Semester wahlobligatorisch
Wirtschaftspädagogik, Master (2017) 1. - 3. Semester wahlobligatorisch

Zuordnung zu Einrichtungen

Wirtschafts- und Sozialwissenschaftliche Fakultät (WSF)

Inhalt

Kommentar

Achtung Teilnehmerbeschränkung auf 20 Teilnehmer festgelegt. Bewerbung unter StudIP zwingend erforderlich

Literatur <p></p><p></p><table border="1" style="border-collapse: collapse; mso-table-layout-alt: fixed; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-table-lspace: 7.05pt; margin-left: 4.8pt; mso-table-rspace: 7.05pt; margin-right: 4.8pt; mso-table-anchor-vertical: page; mso-table-anchor-horizontal: margin; mso-table-left: center; mso-table-top: 97.9pt; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;" align="left" cellpadding="0" cellspacing="0"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td valign="top" style="width: 274.35pt; border-top: 1.0pt; border-left: 1.0pt; border-bottom: 1.5pt; border-right: 1.5pt; border-color: windowtext; border-style: solid; mso-border-top-alt: .75pt; mso-border-left-alt: .75pt; mso-border-bottom-alt: 1.5pt; mso-border-right-alt: 1.5pt; mso-border-color-alt: windowtext; mso-border-style-alt: solid; background: white; mso-background-themecolor: background1; padding: 0cm 5.4pt 0cm 5.4pt;" width="366"><p class="MsoListParagraphCxSpFirst" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Breyfogle, F.W. (1999): Implementing Six Sigma. Smarter Solutions Using Statistical Methods, Wiley-Interscience: New York/NJ </span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Davenport, T. H. (1993): Process Innovation: Reengineering Work through Information Technology, Boston: Harvard Business School Press</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">George, M.L. (2003): Lean Six Sigma for Services, McGraw-Hill: New York/NJ </span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Hammer, M. / Champy, J. (1993): Re-engineering the Corporation. A Manifesto for Business Revolution, New York: Harper Collins 1993; od</span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial;">er aktualisierte und überarbeitete Auflage</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Hammer, M. (1990): Don&acute;t Automate, Obliterate!, in: Harvard Business Review 68, Nr. 4, S. 104-112</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Hammer, M. (2001): The Agenda, New York: Crown</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Harmon, P. (2007):Business Process Change, 2. </span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial;">Aufl., Burlington/MA: Morgan Kaufmann</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">John, A./ Meran, R./ Roenpage, O./ Staudter, C. (2008): Executing Improvement Projects Successfully. Heidelberg: Springer </span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Knights, D. / Willmott, H. (Hrsg.) (2000): The Reengineering Revolution? Critical Studies of Corporate Change, London: Sage</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Moormann, J./ Heckl, D./ Lamberti, H.J. (eds.) </span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial;">(2009): Six Sigma in der Finanzbranche, 3. </span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Aufl., Frankfurt/M.: Frankfurt School Verlag </span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial;">Österle, H. (1995): Business Engineering. Prozess- und Systementwicklung, Vol. 1: Entwurfstechniken, 2., verb, Aufl., Berlin Heidelberg: Springer</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial;">Österle, H./ Brenner, C./ Gassner, C./ Gutzwiller, T./ Hess, T. (1996): Business Engineering. Prozess- und Systementwicklung, 2. Band: Fallbeispiel, 2. Aufl., Berlin Heidelberg: Springer</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial;">Österle, H./ Winter, R. (Hrsg.) </span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">(2003): Business Engineering, 2., erw. Aufl., Berlin: Springer</span></p><p class="MsoListParagraphCxSpMiddle" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Pande, P.S./Neumann, R.P./Cavanagh, R.R. (2001): The Six Sigma Way Team Field Book. An Implementation Guide for Project Improvement Teams, McGraw-Hill: New York/NJ Strahringer, S. (Hrsg.) </span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial;">(2005): Business Engineering, HMD &ndash; Praxis der Wirtschaftsinformatik 42, Nr. 241</span></p><p class="MsoListParagraphCxSpLast" style="margin-left: 18.0pt; mso-add-space: auto; text-align: justify; text-indent: -18.0pt; mso-list: l0 level1 lfo1; mso-layout-grid-align: none; text-autospace: none; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; mso-ansi-language: EN-US;"><span style="mso-list: Ignore;">&middot;<span style="font: 7.0pt 'Times New Roman';">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span></span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-ansi-language: EN-US;">Winter, R. (2011), Business Engineering Navigator, Berlin Heidelberg: Springer</span></p></td></tr></tbody></table>
Lerninhalte <p></p><p></p><table border="1" style="border-collapse: collapse; mso-table-layout-alt: fixed; border: none; mso-border-alt: solid windowtext .5pt; mso-yfti-tbllook: 1184; mso-table-lspace: 7.05pt; margin-left: 4.8pt; mso-table-rspace: 7.05pt; margin-right: 4.8pt; mso-table-anchor-vertical: page; mso-table-anchor-horizontal: margin; mso-table-left: center; mso-table-top: 97.9pt; mso-padding-alt: 0cm 5.4pt 0cm 5.4pt;" align="left" cellpadding="0" cellspacing="0"><tbody><tr style="mso-yfti-irow: 0; mso-yfti-firstrow: yes; mso-yfti-lastrow: yes;"><td valign="top" style="width: 274.35pt; border: solid windowtext 1.0pt; border-right: solid windowtext 1.5pt; mso-border-alt: solid windowtext .75pt; mso-border-right-alt: solid windowtext 1.5pt; background: white; mso-background-themecolor: background1; padding: 0cm 5.4pt 0cm 5.4pt;" width="366"><p class="MsoNoSpacing" style="text-align: justify; mso-element: frame; mso-element-frame-hspace: 7.05pt; mso-element-wrap: around; mso-element-anchor-vertical: page; mso-element-anchor-horizontal: margin; mso-element-left: center; mso-element-top: 97.9pt; mso-height-rule: exactly;"><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-family: Arial; mso-bidi-font-weight: bold;">Im ersten (wesentlichen) Teil des Kurses werden Sie die Methodik Business Engineering mit der Methode PROMET&reg;BPR kennenlernen. Die Methode erlaubt eine systematische Gestaltung der Prozesse in Dienstleistungsunternehmen von der Strategie bis zu einzelnen Aktivitäten. Diese Methode wenden Sie auf ein eigenes Fallbeispiel in betreuter Gruppenarbeit an. Im zweiten Teil werden Sie in einem Workshop-Format Six Sigma und Lean am Beispiel eines Kreditprozesses kennenlernen. Mit dem professionellen Rollenspiel &ldquo;KreditSim&rdquo; sind Sie Teil eines Prozesses und lernen wesentliche Werkzeuge zur Verbesserung kennen. </span><span style="font-size: 11.0pt; font-family: 'Arial Narrow','sans-serif'; mso-bidi-font-weight: bold;"></span></p></td></tr></tbody></table>

Strukturbaum

Keine Einordnung ins Vorlesungsverzeichnis vorhanden. Veranstaltung ist aus dem Semester SS 2021 , Aktuelles Semester: Winter 2021/22